Ninza Games – Privacy Policy
Effective Date:
If you do not agree with the terms of this Policy, please do not access or use the Services.
1. Who We Are
Ninza Games is an online real-money gaming and betting platform operated by Ninza IT Development PVT LTD ("Company"). For the purposes of applicable data‑protection law, the Company is the data controller of your personal information.
Registered Address: RZD-3/193A & RZD-3/193 GF, GALI NO 9,MAHAVIR ENCLAVE, Palam Village, New
Delhi, South West
Delhi- 110045, Delhi
Support Email: services@ninzagames.com
2. Information We Collect
| Category | Types of Data | Source |
|---|---|---|
| Account & Profile Data | Name, username, date of birth, postal address, email, mobile number, identity proof (e.g., PAN/Aadhaar), profile photo | Provided by you |
| Betting & Gameplay Data | Wagers placed, game results, transaction IDs, winnings, bonuses, in‑game actions | Generated during use |
| Payment & Financial Data | UPI ID, bank account details, withdrawal requests, tax details | Provided by you & payment gateway |
| Device & Usage Data | Device type, OS, IP, device IDs, crash logs | Collected automatically |
| Location Data | Approximate (IP) or precise (GPS) | Automatically or with permission |
| Customer Support Data | Chat transcripts, emails, call recordings | Provided by you / generated |
Note: We do not collect or store full card numbers, CVV, or other sensitive payment details. All payment processing is handled by PCI‑DSS‑compliant partners.
3. How We Use Your Information
- Create & manage accounts – verify identity and age (18+);
- Facilitate gameplay & betting – record wagers, settle outcomes, award prizes;
- Process payments & withdrawals – via integrated payment gateway(s);
- Detect and prevent fraud – monitor transactions, duplicate accounts;
- Provide customer support – respond to enquiries;
- Communicate promotions & updates – transactional emails, push notifications;
- Comply with legal obligations – AML/KYC, tax reporting;
- Improve the Services – analytics, A/B testing.
4. How We Share Information
- Payment processors & banks – to execute deposits/withdrawals;
- KYC vendors – to confirm identity;
- Service providers – cloud hosting, analytics, support;
- Regulators & law enforcement – when required by law;
- Successors – during mergers or acquisitions.
5. International Transfers
We may transfer data outside your jurisdiction. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.
6. Data Security
We use encryption, access controls, and regular security assessments. However, no method of transmission or storage is completely secure.
7. Data Retention
Personal data is retained only as long as necessary. Financial and betting records are kept for at least 8 years.
8. Your Rights & Choices
Depending on your jurisdiction, you may request access, correction, deletion, restriction, or portability of your data, or withdraw consent. Contact us at services@ninzagames.com.
9. Children’s Privacy
The Services are intended for users 18 years or older. We do not knowingly collect data from children.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance functionality and analyse usage. You can disable cookies, but some features may not work.
11. Changes to This Policy
We may update this Policy. Material changes will be notified at least 7 days in advance.
12. Contact Us
Privacy Officer – Ninza IT Development PVT LTD Team
Email: services@ninzagames.com
Address: RZD-3/193A & RZD-3/193 GF, GALI NO 9,MAHAVIR ENCLAVE, Palam Village, New Delhi, South West
Delhi- 110045, Delhi